Effective Date: 9th December 2017
Policy Version: 1.0
The Jewellery & Crafts Academy Ltd
Isis House,
Smith Road,
Wednesbury
West Midlands, England
WS10 0PB
This document governs the privacy policy of our website
PRIVACY POLICY
The Jewellery & Crafts Academy takes special care of the data you entrust us with. This policy statement relates to our privacy practices in connection with this Website and is intended to inform you about the kinds of information we may obtain about you as a visitor to our Website, how we may use that information and who we may share that information with. We are not responsible for the content or privacy practices of other websites.
The Jewellery & Crafts Academy is committed to ensuring that your privacy is protected. In the event that we may we ask you to provide certain information by which you can be identified when using this website, then it will only be used in accordance with this privacy policy. We do not sell, rent or pass on information to any other company.
COLLECTION AND USE OF YOUR PERSONAL INFORMATION
You agree that any data you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it as necessary. We will only collect personal information which is necessary to process any services or orders made by you; administer your account, provide customer services and respond to and resolve any enquiries or complaints; support product development; contact you for market research purposes; keep you up to date by email with information about us, our products and services.
We will never share your personal information with any third party, other company or individual unless it is part of our service or unless we are required to by the Law. This is in accordance with the Data Protection Act 1998. Any information that we collect from you will be voluntary offered (for example through forms and emails). All this data will be treated in confidence and will only be used for the purpose that it is indented Your email address may be added to our mailing list so that we can use it to send out our newsletters or contact you about special offers, however you can unsubscribe to this at any time. Any financial details given to us directly or sent via the website will not be stored or collected. All payments online and over the phone are taken either via Stripe or through a secure online booking system. This information is confidential and we will not keep or share these details with anyone.
UNDER 16 YEARS OLD
If you are aged 16 or under, you must get your parent or guardian's consent to provide your personal information to our Website, otherwise you are not allowed to provide any of your personal information to us.
RETENTION OF DATA
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with ongoing information to conduct our legitimate business interests or where otherwise required by law.
NOTIFICATION OF CHANGES
If we change this Privacy Policy we will post the amended Policy on our Website so that you are always aware of how we collect, use and disclose your personal information. If you have any questions about this Privacy Policy or the Site, please contact us at [email protected]
ACCESS TO YOUR PERSONAL INFORMATION
You have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected. We will charge an administrative fee of £10 to provide a copy of any data held. Please write to us to request this.
ACCURACY OF OUR SITE
We make every effort to ensure the accuracy of our Site, both in its operation and its content. If you discover any errors or omissions, please email us at [email protected] If you want to be removed from our mailing list, please contact us at [email protected]. Please note that it may take up to 7 days to action your request. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
DISCLAIMER
The content of this website and all information given to you by The Jewellery & Crafts Academy is for your general use and information only. We reserve the right to change any of our content at anytime. The provider is not liable for any use of the website or reliance on the content, nor are they liable if the website is unavailable for any reason.
STATUTORY RIGHTS
None of the above affects your statutory rights
COOKIE POLICY
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you set your web browser to refuse cookies from our website you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your shopping cart, using our account login features or receiving personalised recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.
The Jewellery & Crafts Academy may use cookies for the following reasons:
• To identify you as you move around our website to monitor your journey and record sales. This helps us to identify issues you may experience and improve our customer journey for you.
• To provide essential site usage information, which together with sales information, will further help us improve and develop the products, offers and services we present you as a customer.
• To ensure that items you choose to purchase are placed into your shopping basket and your order is processed correctly at our checkout.
• For marketing purposes for example, to display banners. You may change your website browser settings to reject cookies.
9 December 2017